Tel: +44 (0)1633 811873 info@salestechnologies.co.uk
Sales Technologies Ltd
Imperial House
Imperial Park
Newport
South Wales
NP10 8UH
Corporate profile
Sales Technologies Ltd is a specialist Telemarketing & Telesales business which trades from its Newport base with clients based throughout the U.K. and the U.S.A. We arrange around 200 fully qualified sales appointments per month for our 20+ clients to attend.
We at Sales Technologies are committed to providing all of our clients with the highest levels of customer service. We have developed our Customer Charter to reflect our core value of delivering outstanding value time and again.
Service overview
This charter deals with our range of services as outlined in our promotional material and on our companies web sites. Charter commitments covering other services may be obtained by contacting us.
Charter purpose
To ensure that our clients and customer needs are met in a timely manner by reviewing enquiries, orders, schedules and minimum service delivery requirements. We value and act upon measured client feedback and this process is managed by the publication of regular feedback forms. We are committed to the speedy resolution of potential conflict as outlined further in this charter.
Accepting Responsibility
All of our team members are empowered to deliver customer service levels against pre agreed parameters but responsibility lies with Client Liaison Management team and the company Directors.
Service levels
Enquiries
Client enquiries shall be screened and checked for feasibility.
•Unusual requirements not covered by published service offerings will be highlighted and clarified by the Client liaison team. An enquiry, where more details are required, will be acknowledged by email or in writing within two working days.
•If appropriate a written proposal and fully figured quotation will be generated from an enquiry and will be forwarded to the potential client together with the appropriate terms and conditions of sale.
•Should more details be required before the submission of proposal further information will be obtained by client contact: e.g. a sales appointment or telephone / email or written briefing?
All clients will be offered a copy of the companies’ charter document before contract signature.
Acceptance of orders
•All orders will be acknowledged by the publication of an official company order form or invoice. In the case of clients paying by credit or debit card using our secure web server, the software will generate an email and branded invoice sent directly to the client. Copies of invoices will be made available upon request. An invoice will be issued with all written proposals and issued with a contract covering terms & conditions of business. This reference will be quoted on all documents.
•All orders will be acknowledged within two working days and transferred to an internal order with a sequential reference number.
Payments & refunds
•Terms and condition of payment will be agreed with clients in advance. These terms and conditions will be made available prior to contract. Clients who are paying by credit or debit card using our secure web server, will be required to acknowledge acceptance of the companies terms and conditions prior to order acceptance.
•In the event of a part or full monetary refund being agreed, this refund will be issued by the due date of agreement with client and this date will be confirmed in writing or by email.
•In the event of a like for like refund of service being agreed this refund will be delivered within a pre agreed time scale or a monetary refund will be offered if the company fails to meet the terms of the time scale. The company will agree the time scales in writing or by email.
Service Delivery
Most contracts run from the 5th of the month to the 5th of the following month unless prior agreement has been reached and confirmed in writing with the client.
•In the event of the company failing to meet its pre agreed delivery schedule, the client will be provided with an updated forecast of completion by email in the week preceding the original completion date.
•Clients who pay by credit or debit card receive twice monthly automatic campaign updates from the online diary software.
Data protection
As signatories to the Data protection Act 1998 the company has a legal responsibility to safeguard its client data information. A copy of the companies data protection statement is available on our website by clicking this link or is available in writing from the Data protection Officer at the companies registered office. The company complies fully with the transfer of data from the E.U. to the United States of America ‘Safe harbor’.
Records
The company will make available all records relating to specific contracts. These may include:
1. Enquiry documents
2. Client orders
3. Copy of invoices
4. Client order acknowledgement
5. Internal order
6. Terms & conditions of contract
7. Copies of contracts
8. Dispute trail documentation.
The company has a robust and structured meeting investigation process in place designed to enable us to refine our programmes. This includes access to voice data files which allow for the stringent checking of prospect qualification. Under the data protection act we are unable to provide clients access to these files but may opt to provide a transcript of these files. We reserve the right to complete the published investigation process before replacing meetings.
Clients will be issued with a link to a dedicated client page on our website which will itemise programmed information. The company will ask clients to read and agree to the conditions of service of these pages.
All clients are provided with written terms and conditions of contract and are asked to confirm their acceptance before an order will be accepted. Our Client Liaison Management team is available to assist with our clients understanding of these contracted terms and conditions. *Copies of these terms and conditions are available upon application.
Complaints & disputes procedure
In the event of complaint being made or dispute arising from service offered, the company will immediately confirm receipt by email and provide an overview of the following actions:
1.How the complaint will be recorded.
2.How and who will investigate the complaint.
3.How we will keep our client or complainant informed of the progress of investigation.
4.We will always provide an indication both verbally and in writing of the time taken to resolve complaints and disputes.
5.If we are unable to meet our deadline set in (4.) above we will provide weekly progress updates until resolution.
Charter Amendments
Amendments shall be reviewed, as above, to ensure the new requirements can be met. All amendments will be advised by publication on our website. For further information regarding this charter please contact our Client Liaison Management Team at our H.O. address:
Sales Technologies Ltd
Imperial House
Imperial Way
Newport
NP10 8UH
To download a copy of our charter in pdf format click link below:
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
--W. Edwards Deming
